Privacy Policy | Mountly

Last update 19/01/2026

These Privacy Policy explains how the application Mountly (the "App") under all its forms (web or mobile), operated by SARL Alexcursion, a company incorporated under the laws of Switzerland, with its registered number CHE 112107332 and office at 23 Grande-rue 1180 Rolle ("we", "us", or "our") collects, uses, stores, shares, and protects your personal data. The personal data is processed in accordance with: the Swiss Federal Act on Data Protection (FADP), and where applicable, Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR).

By using App, you consent to the practices described in this Privacy Policy.

1. Data controller information

The data controller responsible for the processing of personal data is: SARL Alexcursion 23 Grande-rue 1180 Rolle Switzerland contact@mountly.com

2. Personal data we collect

Depending on how you use the App, we may collect the following categories of personal data:

Data you provide directly including identification data (name, email address, phone number, other account and profile information) and order data (delivery address, business address)
Payment-related data (processed by third-party payment providers only)
Data collected automatically (usage data, interactions with the App, device and technical data)
Communication data (support messages, reviews)
Marketing and preference data.

3. Purposes of Processing

We process personal data for the following purposes:

To provide and operate the App and its services
To manage user accounts
To process payments and transactions
To improve the App's performance and user experience
To ensure security and prevent fraud
To comply with legal and regulatory obligations

Categories of Personal Data & Purposes

Depending on the context, personal data is processed on the basis of:

Performance of a contract
User consent
Compliance with legal obligations
Legitimate interests, where applicable and proportionate

4. Cookies and Tracking Technologies

We use cookies and analytics tools to improve app performance and personalize your experience. Where required, we obtain your consent. You may disable cookies at any time from your device or browser settings. Further information is available in our Cookies and Tracking Policy, which forms an integral part of this Privacy Policy.

5. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

6. Data Sharing and Recipients

We only share personal data with trusted third parties necessary for the operation of the App. Personal data may be shared with:

Technical and hosting service providers
Payment service providers
Analytics or infrastructure providers

Such third parties process data solely on our behalf or under their own responsibility and in accordance with applicable data protection laws. We never sell your personal data.

7. International Data Transfers

Personal data may be transferred outside Switzerland or the European Union. Where applicable, appropriate safeguards are implemented to ensure an adequate level of data protection.

8. User Rights

In accordance with applicable law, users have the right to:

Access their personal data
Rectify inaccurate data
Request deletion of data
Restrict processing
Object to processing
Withdraw consent at any time (where processing is based on consent)

Requests may be sent to: contact@mountly.com

9. Security Measures

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or alteration. However, no electronic system is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Users will be informed of material changes via the App or other appropriate means. Continued use of the App after changes means acceptance.

11. Contact

For any questions regarding this Policy, you may contact us at: contact@mountly.com

12. Complaints and Supervisory Authorities

Users may lodge a complaint with the competent supervisory authority, in particular:

The Swiss Federal Data Protection and Information Commissioner (FDPIC - Switzerland), or
Where applicable, the data protection authority of their country of residence within the European Union.

By using the App, you confirm that you have read, understood, and accepted this Policy.